Volkswagen voluntarily recalls
a certain number of vehicles with 7-speed DSG gearbox in China
Beijing, March 20, 2013 — Volkswagen Group China, Volkswagen Group Import Co. Ltd., FAW-Volkswagen and Shanghai Volkswagen, have submitted a voluntary recall proposal to the General Administration of Quality Supervision, Inspection, and Quarantine of the People’s Republic of China, according to the “Regulations on Administration of Defect Vehicle Product Recall”. As a responsible OEM, acting pre-cautiously together with our joint-venture partners, we will voluntarily recall 384,181 vehicles with 7-speed double-clutch gearbox (DQ200).
In isolated cases, an electronic malfunction in the control unit or a lack of oil pressure inside the gearbox mechatronics may result in a power interruption. The most important vehicle systems, such as steering and braking, along with other relevant systems will not be affected regarding their functionality. If, in rare cases, the car loses power while driving, the driver can remain in control to safely maneuver the car to a stop.
All vehicles produced and sold now, and vehicles in the dealer stock are not affected by this problem.
Volkswagen Group China, Volkswagen Group Import Co., Ltd., FAW-Volkswagen and Shanghai Volkswagen will replace a new gearbox mechatronics on affected vehicles at zero cost to the customer. As a good-will measure to our valued customers, we will provide the latest upgraded software version – also at zero cost to the customer.
Starting from the beginning of April 2nd, 2013, owners of the affected vehicles will be informed by related authorized dealers to schedule an appointment to the dealer shops for inspection and repair. Owners may call the client service hotlines:
Volkswagen Group Import Co., Ltd. 400-188-0888
Shanghai Volkswagen 400-820-1111
Owners may visit AQSIQ website (http://jyjgs.aqsiq.gov.cn), DPAC website (www.dpac.gov.cn), China vehicle recall website (www.qiche365.org.cn), or call the AQSIQ DPAC hotline (010-59799616, 65537365) for more information.